Account Penalty Policy
■ About account penalties
In the event of confirmation of prohibited behavior (a violation) of the Final Fantasy XIV User Agreement or Square Enix Account Terms of Use, a penalty appropriate to the violation will be issued to the Final Fantasy XIV service account.
■ Types of penalty
There are six levels of penalty in ascending order of severity: "Caution," "Warning," "Temporary Service Account Suspension (3 Days)," "Temporary Service Account Suspension (10 Days)," "Temporary Service Account Suspension (20 Days)," and "Service Account Termination."
◆ Caution
"Caution" is the least severe penalty and is issued when a relatively minor violation is confirmed. Depending on the nature of the violation, Square Enix will provide an "instruction for improvement" providing the player with guidance on how to improve their behavior to prevent further violations of this type in the future. Please follow any such instructions.
◆ Warning
"Warning" is a penalty issued for minor violations for which a more severe penalty than a Caution is required. As with a Caution, depending on the nature of the violation, an instruction for improvement may be given with regard to the violation. Please follow any instructions to prevent further account actions in the future.
◆ Temporary Service Account Suspension
"Temporary Service Account Suspension" is a penalty issued when a serious violation is confirmed. When a Temporary Service Account Suspension penalty is issued, the user will not be able to play Final Fantasy XIV during the applicable suspension period.
There are three types of Temporary Service Account Suspension: 3 Days, 10 Days, and 20 Days. The duration of the suspension period is determined according to the severity of the violation, combined with the player's record of past violations. Even if a Caution or Warning was not issued in respect of past behavior, a temporary suspension may be imposed depending on the nature of the violation.
Temporary suspension periods
When a temporary suspension penalty is issued, the suspension will take effect immediately, but the suspension period will be counted from 12:00 a.m. Pacific Time the following day. For example, if a 3-day penalty is issued on January 1 at 6:00 p.m. Pacific Time, the user will not be able to play during the 6-hour period until 12:00 a.m. Pacific Time on January 2, and also during the 3-day period thereafter, i.e. a total of 3 days and 6 hours. Square Enix will not be held responsible for the reduction in game availability resulting from the suspension, including the refund of the Final Fantasy XIV Subscription Fee for the duration of the suspension.
Scope of the temporary suspensions
During the suspension period, it will not be possible to use any of the Final Fantasy XIV service accounts associated with the Square Enix account. For example, if two Final Fantasy XIV service accounts "A" and "B" are associated with the Square Enix account, and a suspension penalty is issued to "A", it will not be possible to use either "A" or "B". Note that it will be possible to access services other than Final Fantasy XIV, such as login to the Square Enix account management system.
Review process for service account termination
If a service account suspension penalty is issued, a review will always be carried out to determine whether a service account termination should be applied. As well as being a penalty for a violation, the temporary suspension period is also the period during which this review will take place. Depending on the nature of the violation, the review process for permanent suspension may not be completed during the temporary suspension period. In this case, the temporary suspension period will be extended until the review is completed.
■ Penalty Points
Penalty Points refer to specific point values that are assigned to each type of violation category (i.e., "obscene/indecent expressions," "aggressive expressions such as violent language/slander/insults/threats, etc.") and vary depending on the severity of the violation type. The total sum of these Penalty Points determines the type of penalty an offender will receive.
For example, if a player receives 10 Penalty Points for "obscene/indecent expressions" and another 5 points for "aggressive expressions such as violent language/slander/insults/threats", then a penalty equivalent to 15 points will be issued on their account.
Penalty Points, together with the actual penalty issued, are recorded and will be used to determine the penalties issued for any future violations.
Note: Square Enix will not disclose details on specific criteria that determine the severity and corresponding Penalty Points of a violation, or how many points individual penalties are worth.
■ Accumulation of Penalties
All penalties and Penalty Points are recorded and accumulated. As such, in the event a user repeats violations, new Penalty Points will be added, and then a penalty for the new verified violation will be issued based on those points.
For example, if a player received 15 points for a previous violation and then committed a new violation worth 10 points, then their latest penalty will be based on the total sum of 25 points, and both the penalty and accrued points will be recorded on their account.
It is possible that a Caution or Warning penalty is issued if the previously recorded violation was equivalent to Caution or Warning. However, if the previously recorded violation was a Temporary Service Account Suspension, then a heavier penalty will be imposed even if the new violation is equivalent to a Caution or Warning.
For example, if a Temporary Service Account Suspension (3 Days) penalty was issued in the past and a violation equivalent to a Caution is confirmed, a Temporary Service Account Suspension (10 Days) penalty or higher penalty may be issued.
However, accrued Penalty Points may be reduced based on the number of days that have passed since the previous penalty. Please refer to the next section for details.
■ Reduction of Penalty Points
If a significant amount of time has passed since the last penalty was issued, then accrued Penalty Points may be reduced based on the content of the previous penalty and the actual number of days that have passed. This does not mean that Penalty Points will suddenly reset to 0 points after a certain number of days. Instead, points will decay in proportion to the number of days elapsed.
If the previously issued penalty was either a Caution or Warning, accrued Penalty Points will continue to decay until it reaches 0 points in a one-to-two-year period. However, if the previously issued penalty was a Temporary Service Account Suspension, then the accrued points will not start decaying until a minimum of a three to six-year period has passed and will not reach 0 points for a minimum of seven to ten years.
If a new violation is confirmed after the points reduction, the Penalty Points from the new violation will be added to the remaining points from the reduction to determine the penalty to issue for the new violation.
The reduction of accrued points is based on the amount of time that has passed since the last penalty. Therefore, if a subsequent violation is committed before a reduction occurs, then the countdown towards a reduction will reset at that point. In addition, this system will not reverse a Service Account Termination.
■ Service Account Termination
A Service Account Termination can be issued on a Square Enix account in the event of a severe violation being confirmed or repeated violations. A Service Account Termination will permanently remove your access to Final Fantasy XIV. In addition, any other Final Fantasy XIV service accounts associated with the Square Enix account will also be terminated. Square Enix will not be held responsible for any refunds due to the inability to play the game.
For example, if a player has five service accounts for Final Fantasy XIV and other Square Enix account services and is issued a Service Account Termination on one of the Final Fantasy XIV service accounts, they will also lose access to all five service accounts for Final Fantasy XIV. However, the user will still retain access to the other Square Enix account services.
Note: In exceptional circumstances, the Square Enix account may be subject to compulsory cancellation. If a Square Enix account is cancelled in this manner, all services associated with that account will become unavailable.
FAQs
How long does Square Enix take to respond? ›
- After resume submission a phone response can be expected within 1-2 days. Does Square Enix drug test upon hire?
How do you get ahold of a GM in Ffxiv? ›In order to contact a GM, you will first need to submit a GM Call via the in-game Support Desk feature by using the escape key to bring up the menu. You can also use the “/supportdesk” command in the chat window to bring up the Support Desk. You will be presented with a list of common issues and solutions.
What is the number for ff14 support ticket? ›square-enix [dot] com, or call our toll free number at 1-800-715-2450.
How to play Final Fantasy 14 without paying? ›While the Final Fantasy XIV trial lets you play the game for free, it does come with some limitations. You can only create eight characters in the game, with only one playable character per world. Furthermore, the trial limits all of your characters to level 60—you can't level up any higher than that.
What happens if I don't remember my Square Enix security question? ›[Q12854] I forgot my SQUARE ENIX ID/Password and Security Question & Answer. If you have forgotten your SQUARE ENIX ID and password, please access the SQUARE ENIX Account Management System (https://secure.square-enix.com) and select the “Forgot your ID or password?” option below the “Log In” button.
What time does Square Enix support center response? ›Email Support requests are available 24 hour a day / 7 days a week. Please note that while you may submit a request at any time, email is responded to during normal business hours (Monday through Friday, 9:00 - 18:00 Pacific Time, excluding holidays).
How to marry a player in FFXIV? ›You must be in a party of two with your partner. You and your partner must be equipped with promise wristlets. You and your partner must both be in the East Shroud. You and your partner must both annul any pre-existing bonds before accepting the quest.
What is the flashiest job in FFXIV? ›Dragoons are the flashy job in FFXIV as they roam the battlefield with their lance in hand and make quick work of enemies with assertive attacks. Dragoon skills slowly introduce you to the rotation and the importance of positioning.
How to tell if someone is a GM FFXIV? ›The Game Masters
GMs are additionally given a black and purple aura of flames around their characters, similar to that of Ascian characters. Game Masters always have a GM prefix before a single name.
Email Support requests are available 24 hour a day / 7 days a week. Please note that while you may submit a request at any time, email is responded to during normal business hours (Monday - Friday, 9:00 - 18:00 GMT/BST, excluding holidays).
How to get an Ffxiv Authenticator? ›
At the bottom of the One-Time Password page, select "Software Authenticator (Google Authenticator, Microsoft Authenticator, etc.)," then follow the on-screen instructions to proceed to a page displaying a QR Code. You will be prompted to download and install a Software Authenticator if you have yet to do so.
How to do a Steam support ticket? ›Visit https://help.steampowered.com for help with your issue. Select the most relevant option on the page and the Help site will guide you to self-solve the issue or send a help request to the Steam Support team.
How much does ff14 cost per month? ›| Membership Tier | Subscription Length | Monthly Price |
|---|---|---|
| Entry | 30 days | $12.99 * |
| Standard | 30 days | $14.99 * |
| 90 days | $13.99 * | |
| 180 days | $12.99 * |
In short, no, FFXIV is not free to play. In a similar vein to rivals title World of Warcraft, or the Elder Scrolls Online, Final Fantasy XIV relies on a subscription-based service.
How much is a month of ff14? ›There are a couple of different price tiers for the FFXIV monthly subscription, so check out below for all of the details: Entry Tier (30 Days): $12.99/£7.69/€10.99. Standard Tier (30 Days): $14.99/£8.99/€12.99.
Does Square Enix no longer have One-Time Password? ›The One-Time Password will no longer be required after removing the Software Token. If you have added a Software Token to your Square Enix account and cannot access the app anymore for any reason, please go to the emergency removal page to remove the Software Token from your account.
What if I don't remember my Square Enix email? ›In the event you forgot your registered e-mail address or it is no longer usable, contact the SQUARE ENIX Support Center. Select 'Additional Assistance' below this article to contact the Support Center. Please note that you must be the actual account holder to receive assistance.
Can Square Enix restore deleted character? ›Users cannot restore deleted characters themselves. If you would like to request a character restoration, please fill out a character recovery request, and we will determine if recovery is possible. Any retainers hired by deleted characters were also deleted automatically.
Does Square Enix support work on weekends? ›In-game support in FINAL FANTASY XIV is provided by our Game Master (GM) support team. GMs are members of the SQUARE ENIX team and work 24 hours a day, 365 days a year to ensure a fair, safe, and fun experience for all of our players.
How long is Square Enix lock out? ›Around about 30min. They may also have an extender as well. So if you try again during the lockout, it will extend the time.
Does Square Enix pay well? ›
Compared to the industry average of $84,829 per year, the average annual salary at Square Enix is $98,563, which is 16.19% higher.
Can you marry twice in FF14? ›You're free to remarry or to live the bachelorette life — or to do anything you may deem fit, so long as you abide by the in-game rules of the Sanctum of the Twelve should you wish to get hitched a second time.
What is the female to male ratio in Ffxiv? ›・There are more female characters than male ones worldwide. The disparity is greatest in JP, where the ratio of males to females is around 1:2. The same ratio is around 6:7 in NA and 4:5 in EU. Miqo'te in general, and Suncats in particular, is the most appealing choice for both males and females worldwide.
Do both people need to buy eternal bonding? ›The answer is - yes.
What is the easiest role in FFXIV? ›If you play all roles, you will very quickly realize that tank is *by far* the easiest role in any kind of challenging content. It's clear that Square-Enix is still worried about putting real responsibility or depth onto tanks in fears of driving players away from them.
What is the most useful profession in ff14? ›Botanist is the most useful gathering class in the game. It provides a variety of materials for Carpenters, Weavers, Culinarians, and Alchemists. Because of this the materials a Botanist can gather are almost always in demand.
What percentage of Ffxiv is female? ›Yoshi-P just reveals FF14 player base's gender ratio to be somewhere a bit over 7:3 (M:F). However, that ratio is around 5:5 in Korean server with more female players than male.
Is there a reason for Alts in Ffxiv? ›Another reason to have an alt is just to be able to escape everyone. If you're tired of your FC or friend's pings, but you still want to play the game, nothing is stopping you from going undercover and experiencing the game on your own terms if you're always somehow ending up doing something you don't want to be doing!
Who is the main guy in Ffxiv? ›The Warrior of Light, also known as the the Warrior of Darkness while on the First, sometimes know simply as Adventurer, is the player's created character in Final Fantasy XIV who serves as the protagonist.
What is the One-Time Password reward in Ffxiv? ›In-Game Bonus for One-Time Password Users
As of patch 2.2, when logged into the game with a one-time password, you will have the option to designate one aetheryte of your choice as a free destination. Teleporting to your free destination will incur no gil fee.
How to remove OTP from Ffxiv? ›
■ Physical Token
2) Go to "Service and Options" and select "One-Time Password." 3) Select "Adjust Security Token (key ring type) settings" and choose "Security Token removal" and follow the steps for removing the Security Token.
- On your Android device, go to your Google Account.
- At the top, tap the Security tab. If at first you don't get the Security tab, swipe through all tabs until you find it.
- Under "You can add more sign-in options," tap Authenticator. ...
- Tap Set up authenticator. ...
- Follow the on-screen steps.
- Do not panic.
- Write a clear and concise subject line – focus on the details.
- Give a full and detailed description of the problem. This is the most important part of your support ticket. ...
- If you do not hear from us after 24 hours, reach out to us.
Originally Answered: how long does it take Steam to reply to support tickets? It depends on what kind of issue you have. It usually takes about 1-2 days. But some tickets are going to take around a week to get the reply.
How quickly does Steam support reply? ›| Request Category | Submitted Last 24 Hours | Typical Response Times |
|---|---|---|
| Account Security & Recovery | 24,767 | 2.44 hours to 23.98 hours |
| Purchase & Billing Support | 7,937 | 2.35 hours to 10.57 hours |
| Game & Steam Technical Support | 4,756 | 2.49 hours to 1.19 days |
If you are having any issues receiving your confirmation email, please make sure you have added our address into your “Address Book” to make sure our emails are not blocked or sent to the Junk or Spam folder. This is the most likely reason you are having difficulties receiving our emails.
Does SQUARE ENIX customer support work weekends? ›Contact Us
Email Support requests are available 24 hour a day / 7 days a week.
- Customer support: 1 (855) 700-6000.
- Sales: 1 (800) 470-1673.
In the event you forgot your registered e-mail address or it is no longer usable, contact the SQUARE ENIX Support Center. Select 'Additional Assistance' below this article to contact the Support Center. Please note that you must be the actual account holder to receive assistance.
Why is it so hard to log into Square Enix account? ›Please see the common reasons below that could trigger a login restriction on the account: - Logging into the game, the SQUARE ENIX Account Management System or the Mog Station using a different device. - Using a different IP address than the previous. - An extended period of time has passed since your last login.
Why am I not receiving as many emails? ›
Some possible causes include internet connectivity issues, emails being accidentally deleted or sent to the trash folder, problems with external email clients, or technical issues with the device or browser you are using to access your email.
Can you make a new Square Enix account with the same email? ›You will not be able to obtain multiple Square Enix accounts with a single e-mail address.
How much does a Square Enix employee make? ›Average Square Enix hourly pay ranges from approximately $15.67 per hour for Quality Assurance Tester to $27.98 per hour for Marketing Coordinator. Salary information comes from 38 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.
Does Square have live support? ›Live help, when you need it
Reach out to our team via phone, email, live chat, and social media.
Troubleshoot Your Mobile Device
Make sure that both your mobile device and Square app are up-to-date. Log out of the app and sign back in. If you're operating in Offline Mode and have pending offline payments, you won't be able to sign out of the app.
Sign In to Your Customer Account
Once you book an appointment with a seller, you can access your Customer Account on their booking site. To sign in to your Customer Account: Head to the Square Appointments seller's online booking site. Select Sign In.
The One-Time Password will no longer be required after removing the Software Token. If you have added a Software Token to your Square Enix account and cannot access the app anymore for any reason, please go to the emergency removal page to remove the Software Token from your account.
Can you play ff14 without a Square Enix account? ›1) You must log in with a SQUARE ENIX Account. You can also use a pre-existing SQUARE ENIX Account, as long as that account does not have a license for the retail version or beta of FINAL FANTASY XIV: A Realm Reborn.
Can I recover a Cancelled Square Enix account? ›In the event you have cancelled your account and wish to reactivate the account, you must contact the SQUARE ENIX Support Center for assistance.